In order to view an account balance, you must have the corresponding app installed on your device and then use the Ledger Live app interface. If you find that after logging in to Ledger Live you initially saw your balance but then after trying to ‘Add account’ you no longer see it, don’t panic!
What you are getting is normal, and your crypto is not gone. Your cryptocurrency is not held on your Ledger device but on the blockchain, so you just need to get the app or update it to view the balance.
Today, we will help you get your accounts sorted so that you can view your account balance and add accounts. Ready? Here, we go!
Solution
Make sure you are using the latest version of Ledger Live.
There could be several reasons for the issue you are getting. There could be a connection issue between your device and Ledger Live, or Ledger Live being out of sync. We will explore fixes to both of these causes.
#1. Make sure your device is securely connected to your computer. For this, it is best to use the original USB cable provided in the box. Once a secure connection is formed you will need to enter your PIN on the device and by opening Ledger Live you should be able to add new accounts now that the connection is stable.
#2. Clear your cache. This should automatically sync your Ledger Live app and all its balances to the blockchain. This will ensure that all your account balances will be visible.
Still not fixed?
If you’re running out of options, another solution you could try is to reinstall Ledger Live from scratch. This will ensure that you’re running on the latest software version.
Conclusion
Ledger devices are useful for storing crypto securely. Sometimes, though, you could find that the apps are not behaving in the way you remembered. To fix these types of issues, try following the simple fixes outline in this tutorial. If nothing seems to resolve your problem, please get in touch with Ledger Labs, as they might be able to advise on a different solution.
